Frequently Asked Questions
Everything you need to know about shopping with Riva Collections.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring your bust, waist, and hips to compare against our specific garment measurements for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options including Klarna and Afterpay.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team.
Are your materials sustainably sourced?
Riva Collections is committed to ethical fashion. We source 80% of our fabrics from certified sustainable suppliers and ensure fair labor practices across all our manufacturing facilities.